BuildingAdvice Support Services:
Our support services strive to be the best in class as we are in business to help your business succeed. This is best accomplished through a combination of live support (email, phone, and webinars), and online recorded trainings. Our services include training on the BuildingAdvice product conducted as live webinars and also through recorded session’s available on-demand. We help to integrate Energy Star’s Portfolio Manager service for your company within our software application, and help your staff understand the basic dynamics between Energy Star’s Portfolio Manager System, its ratings of buildings, and how BuildingAdvice uses it. We will also help your staff with basic integrated building energy/HVAC systems understanding as it pertains to the reports our software delivers, and the best practice approaches for targeting energy savings opportunities in existing building.

Account Management:
Amy Goon
Phone: (888) 629-4162 x610
Email: amy.goon@airadvice.com

David Baker
Phone: (888) 629-4162 x608
Email: dbaker@airadvice.com

Technical Support Hours:
M-F 6:30AM PST to 3:30PM PST

Technical Support Contact:
Phone: (888) 629-4162 option 2
Email: commercialsupport@airadvice.com

Technical Support Response Time:
We pride ourselves on responding to customers’ needs immediately whenever possible both through the phone and email. Our commitment to our customers is we will respond to the issue within 24 hours of receipt and will resolve issues as soon as possible. We will communicate status and priority as appropriate to the assigned severity level and time frame for removing the roadblock.